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General HostelPass FAQ

HostelPass is the first fixed-price pass for accommodation at the best hostels in Europe. Pre-pay for the number of nights you want, book your favorite places from the hand-picked selection of hostels on our platform, and go live your best travel life. It’s that easy (mostly because we’ve done the hard part).
Once you’ve figured out how many nights you want on your pass, you can use our website to book hostels at any time by selecting your cities, dates, and preferences. We’ll curate and, most importantly, vet each hostel for their overall location, vibe, and cleanliness so all you have to do is show up, have fun, and go explore the city you’re in. Since you’ve pre-paid for your nights, you can keep going (or take lots of little trips) until you’ve used them all. We think it’s cool too.

We understand that plans change, especially during this Covid-era of travel. For this reason, we are offering complete refunds for any Pass that has not yet been activated. Passes are only activated once you make your first booking. If you have purchased a Pass but have not started booking any hostels and you need to return your Pass, get in touch with us. We don’t offer refunds on partially-used Passes

You’re in Europe for a good time, not a long time. Hostels are a place to make the most of your trip and meet new friends that are down to explore with you. The people you meet in the kitchen, your dorm room, or maybe even the bunk below you usually give the best recommendations, and sometimes they’ve just come from where you’re going. Best-case scenario: you’re both traveling to the same place next and booked the same hostel through HostelPass. And, one more thing… definitely go on the hostel-organized events. You can thank us later.
 
We’ve explored Europe to discover the best party hostels, designer hostels, trendy hostels, social hostels… you name it. If it’s a hostel in Europe, we’ve tried it. We would never put you in a hostel we wouldn’t happily stay in ourselves, and we have high standards. Looking for a more science-y answer? We also use an algorithm that filters through our hand-picked list and combines your preferences for the perfect match. Think of it like Tinder for hostels, but with zero disappointment.
 
You should book your hostels as soon as you know what cities you want to go to and when. This is the time to be a go-getter, because hostels can fill up quickly and we wouldn’t want you to miss out on that place with the really comfortable beds and great vibe.
 
We work with tons of hostels in each city, so it’s unlikely that there would be no availability. But, we should warn you, the best hostels fill up the fastest so we’d always recommend booking as soon as you know where you want to go. We’re pretty great, but even we can’t make beds appear out of thin air (we’re working on it though).
 
Then your next trip is that much closer! We don’t offer refunds, but if you were looking for a sign to take another trip before your Pass expires then this is it. 
 
You must be at least 18 years old at the time of purchase to use HostelPass.
 

Generally, no, you may stay at each hostel for as little or as long as you’d like. However, some hostels have minimum stay requirements (for example, 2 nights on weekends). These requirements are up to the individual hostels and will depend on where you make your booking(s).

Yes, you can purchase a HostelPass as a gift for anyone who is over the age of 18.

UK Pass FAQ

Choose from a five-night, seven-night or ten-night pre-paid Pass. Once you’ve got your Pass, you can log in and book your hostels at any time. Use your nights all at once, or spread them out over multiple trips in different hostels before your Pass expires. Your nights are pre-paid, so once you book your stay, all you have to do is show up, have fun, and go explore the new place you’re in.

You can use your UK Pass to book hostels in Bath, Brighton, Bristol, Cambridge, the Lake District, Liverpool, London, Manchester, Newcastle, Oxford, and York. We’re constantly adding cities to our Passes, so keep an eye out for updates. If there’s a city you’d like to visit but don’t see it on this list, drop us a line.

Currently we are not able to offer hostels in Scotland or Wales on the UK Pass due to Covid regulations. We will be adding hostels from these places as soon as we can.

Your UK Pass is valid until the 15th of October, 2021.

All accommodation providers featured on the UK Pass follow strict Covid-safe guidelines.

Yes! You can buy a UK Pass as a group. Just make sure to buy your Pass for the exact number of people you’ll be traveling with. This way, whenever you make a booking, we’ll book for everyone in your group to stay at the same hostel together.

Hostels are a place to make the most of your trip and meet new friends that are down to explore with you. For this reason, we only offer dorm rooms on our Passes, which in non-Covid times means you’d be sharing your room with a few other like-minded travelers. However, during this strange Covid-era of travel, if you buy a HostelPass with a group of friends, it’s highly likely that you and your friends would get a whole dorm room to yourselves. If you’re traveling solo, most hostels have decreased capacity within their dorm rooms, so you’d be sharing with less people than normal.

All Europe Pass FAQ

Due to the constantly changing COVID restrictions across Europe, the All Europe Pass is not currently available for purchase.

You can use your HostelPass to book hostels in Amsterdam, Barcelona, Berlin, Budapest, Dublin, Edinburgh, Lisbon, London, Prague and Rome. We’re constantly adding cities to HostelPass. If there’s a city you’d like to visit but don’t see it on this list, drop us a line.
 
Your HostelPass is valid for one calendar year, so get travelling!
 
We’ve got your back. You can decide what room size you’d prefer based on your chosen hostel’s available rooms.
 
We only offer dorm rooms on this Pass, but stay tuned for our private room Pass.
 
Then your next trip is that much closer! We don’t offer refunds, but if you were looking for a sign to take another trip (within one calendar year) then this is it. But make sure you travel at the same time – low season discounts can’t be used during high season.
 

Yes! You can make sure to stay at the same hostel as your friends by adding them as your travel buddies on HostelPass. Becoming travel buddies with someone means you are giving them permission to book hostels for both of you, and vice versa. The nights for each booking made with travel buddies are deducted from each traveller’s own pass. You can make bookings for up to four people, including yourself.